Terms of service

What we provide

We provide an online service that lets you reserve a licensed Barcelona taxi in advance, gives you a fixed all-inclusive price calculated from the official AMB tariff, and assigns a driver to your journey.

The transport itself is provided by an independent licensed taxi driver. Your contract for the journey is with that driver, under the regulated conditions that apply to all Barcelona taxis.

Prices and payment

You pay a single all-inclusive price, quoted before you book and collected by us online at the time of booking. It covers the journey, every official supplement that applies to your route, and our service in arranging, confirming and supporting the reservation. Nothing further is owed to the driver in the vehicle.

The price is calculated from the official AMB tariff and the real road distance of your route, and is fixed once your booking is confirmed. Variations in traffic or routing do not change what you pay.

We settle the journey with the licensed driver ourselves. You receive a receipt for the full amount by email with your confirmation; the official taxi meter invoice for the journey remains available from the driver on request.

Making a booking

Bookings require at least three hours notice before the pickup time. For journeys sooner than that, contact us on WhatsApp and we will confirm a vehicle directly if one is available.

At launch, pickups must be within Barcelona city or at El Prat airport. Destinations may be anywhere.

Your booking is confirmed once payment is complete. You will receive a confirmation email with your route, vehicle, price and booking reference.

Cancellation

You may cancel free of charge up to 24 hours before your pickup time, and you are refunded in full.

Cancellations within 24 hours of pickup, and no-shows, are not refunded, because a driver has been committed to your journey. See our refund policy for the full detail.

Delays and no-shows

For airport pickups we track your flight number and adjust to a delayed landing at no extra cost.

If you are not at the agreed pickup point and cannot be reached, the driver will wait a reasonable period before releasing the booking. Waiting time beyond that is charged on the meter at the official AMB waiting rate.

Liability

Our responsibility is limited to arranging your booking correctly. Where we fail to do so — for example a driver is not assigned — we refund your payment in full.

Liability for the journey itself, including punctuality, conduct and property, rests with the licensed taxi operator, who carries the insurance required by Barcelona taxi regulations.

Governing law

These terms are governed by Spanish law, and disputes fall to the courts of Barcelona. Nothing here limits the statutory rights you hold as a consumer under Spanish and EU law.