Refund policy
This policy covers the booking fee, which is the only amount we collect. The metered fare is paid to your driver in the taxi and is not ours to refund.
Last updated: 10 August 2026
Cancelling in good time
Cancel more than 24 hours before your pickup time and we refund the booking fee in full, to the original payment method, normally within five to ten working days.
Late cancellations and no-shows
Cancellations inside 24 hours of pickup are not refunded, because a driver has already been committed to your journey.
If you do not appear at the pickup point and cannot be reached, the booking is treated as a no-show and the fee is not refunded.
When we refund automatically
If we cannot assign a driver, if the vehicle fails to arrive, or if we cancel your booking for any reason, the booking fee is refunded in full without you having to ask.
If a genuine error in our fare estimate materially misled you — for example the wrong tariff was applied — contact us and we will correct it and refund the difference in the fee.
Flight delays
A delayed flight is not a cancellation. We track your flight number and move the pickup, at no extra charge. If your flight is cancelled outright, tell us as soon as you know and we will refund the fee in full.
How to request a refund
Reply to your confirmation email with your booking reference. We aim to answer within one working day.